What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Carley is very attentive and caring! You know you’re getting the best care possible when you’re there. Today, Stephanie was very helpful in adjusting my hearing aids and fine tuning my hearing aid app on my phone. I wouldn’t go anywhere else for my hearing needs!! Today Todd cleaned my...

Stephen Williams, on Google

Great service, everyone is prompt and competent. Dr Todd provide useful and honest advice! Recommend this to everyone.

Ravi J Shankar, on Google

Once again they proved to go above and beyond, helping me with a broken hearing aid and providing a solution for me just days before my vacation. Carly and staff are Great. Highly recommend and wouldn’t consider going anywhere else.

anpkannook, on Google

Very pleased with the results and service of New Sound Hearing. Carly is very kind and knowledgeable about her work and business. It was a pleasure having her take care of my hearing needs.

Edward Sidleck, on Google

Yesterday I had my free consultation with Carly and she was just fabulous! Carly was professional, pleasant, sweet , empathetic , knowledgeable and took the time to address all my concerns. I would definitely recommend.

Anissa Lee, on Google

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