Our Staff

Todd Stephens, BC-HIS

Todd Stephens, BC-HIS

Board Certified Hearing Instrument Specialist

Todd Stephens has a deep rooted family history in the Lehigh Valley. Married with three children and a life-long resident of Allentown, he’s the latest of generations dedicated to helping the community. He is licensed by the Pennsylvania Dept. of Health and holds a National Board Certification in the Hearing Instrument Sciences. He is the recipient of many awards including the Starkey Millennium Award, Oticon’s Presidents Award and the Morning Call’s Readers’ Choice award for best hearing aid fitter.

Mr. Stephens has been helping the hearing impaired enjoy a better quality of life since 1990. Having successfully worked with tens of thousands of people, he’s earned the experience and trust that few can match.

Carly Snyder, HIS

Carly Snyder, HIS

Licensed Hearing Instrument Specialist

Carly Snyder was raised right here in the Lehigh Valley. She has many interests, but her passion is to help people achieve better hearing. Carly was licensed by the State of PA more than 15 years ago and has helped hundreds and hundreds of patients adjust to hearing aids and regaining their full and active lives.

Stephanie Pinter

Stephanie Pinter

Patient Services Coordinator and Audio Tech

Stephanie Pinter is a Bethlehem native and is our patient services coordinator. She has over 15 years of experience in the hearing industry and she can be counted on to help find a way to help you hear better.

Mindy Phillips

Mindy Phillips

Patient Services Coordinator

Mindy Phillips is a graduate of Governor Mifflin High School and Kutztown University. She has lived throughout Berks County, raising her family in the Wyomissing area. Mindy brings 10 years of retail management skills to her role as Patient Service Coordinator offering excellent customer service to patients and maintaining an organized office so each patient’s visit is an enjoyable experience. Outside of work, Mindy enjoys spending time with her family, gardening, music and fitness.

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Customer Reviews

This place is truly amazing! Carley has helped my mother out for other 10 years is one of the most genuine person that I know! This place goes above and beyond for everyone !!!!!!! Thank you Carley for all you

Franco Grisafi, on Google

I work 9-5 daily and getting an appointment is extremely difficult as I’m only off in the Weekend when New Sound is closed. However Carly is just phenomenal and has been working with me the past 3 weeks trying to get me in there for an appointment. This isn’t the...

Catherine Grisafi, on Google

The folks at New Sound Hearing are Great! They’re always cheerful. They answer all my questions and make suggestions on how to use all the features of my hi-tech hearing aids. They make me feel special.

Emanuel Polizzi, on Google

Interesting enough, I learn something new about my hearing aids or the hearing process every visit or scheduled appointments.

Thomas J. Greene, on Google

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