Our Staff

Todd Stephens, BC-HIS

Todd Stephens, BC-HIS

Board Certified Hearing Instrument Specialist

Todd Stephens has a deep rooted family history in the Lehigh Valley. Married with three children and a life-long resident of Allentown, he’s the latest of generations dedicated to helping the community. He is licensed by the Pennsylvania Dept. of Health and holds a National Board Certification in the Hearing Instrument Sciences. He is the recipient of many awards including the Starkey Millennium Award, Oticon’s Presidents Award and the Morning Call’s Readers’ Choice award for best hearing aid fitter.

Mr. Stephens has been helping the hearing impaired enjoy a better quality of life since 1990. Having successfully worked with tens of thousands of people, he’s earned the experience and trust that few can match.

Carly Snyder, HIS

Carly Snyder, HIS

Licensed Hearing Instrument Specialist

Carly Snyder was raised right here in the Lehigh Valley. She has many interests, but her passion is to help people achieve better hearing. Carly was licensed by the State of PA more than 15 years ago and has helped hundreds and hundreds of patients adjust to hearing aids and regaining their full and active lives.

Stephanie Pinter

Stephanie Pinter

Patient Services Coordinator and Audio Tech

Stephanie Pinter is a Bethlehem native and is our patient services coordinator. She has over 15 years of experience in the hearing industry and she can be counted on to help find a way to help you hear better.

Mindy Phillips

Mindy Phillips

Patient Services Coordinator

Mindy Phillips is a graduate of Governor Mifflin High School and Kutztown University. She has lived throughout Berks County, raising her family in the Wyomissing area. Mindy brings 10 years of retail management skills to her role as Patient Service Coordinator offering excellent customer service to patients and maintaining an organized office so each patient’s visit is an enjoyable experience. Outside of work, Mindy enjoys spending time with her family, gardening, music and fitness.

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Customer Reviews

Carley is very attentive and caring! You know you’re getting the best care possible when you’re there.

Stephen Williams, on Google

Staff at this location in Allentown, PA were helpful and courteous with all aspects of the appointment. Pleased with visit and outcome results. Thanks to the team for a positive experience.

Lisa Tillman, on Google

I take my Dad there. Had to make new appointment , because my Mom thought his hearing aids weren't workin right. She was right , too much ear wax. They r always very nice & helpful. And showed me how to change his filters in between visits. Always a nice...

William Fackler, on Google

Fantastic customer service! My hearing aid professional is Carly and I cannot speak highly enough of her skill, knowledge, understanding of what problems there may be, ability to resolve them. New Sound has helped me manage my hearing needs for over 20 years. Their commitment to the client is exemplary.

A. Andrews, on Google

Great, wonderful people, who truly care about their patients. My dad bought his hearing aids here and comes back to get regular cleanings. Carly is always so sweet to him and the other elderly patients. She's so kind and caring. Happy they are the people caring for my dad's hearing...

Cheryl L, on Google

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